Empowering

Service Teams

to Deliver

Exceptional Value.

Empowering

to Deliver

Service Teams

Exceptional Value.

THROUGH OUR SERVICE & Salesforce EXPERTISE

What exceptional value looks like

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Exceptional value means creating meaningful customer experiences while empowering service teams to excel.
Through our Salesforce expertise, we help organizations deliver value by enhancing:
Internal Operations

Internal Operations

Long and tedious internal processes often lack efficiency and clarity. Workflow solutions help to eliminate this and enhance employee experience.
  • Expense Approvals
  • Employee Onboarding
  • Field Service Tracking
1. Customer Service Improvement

1. Customer Service Improvement

Resolve cases faster, personalize interactions, and meet customer needs proactively. We help you focus on building loyalty through exceptional service.
  • Higher customer satisfaction
  • Increased customer retention
  • Faster resolution time
External Interactions

External Interactions

Clear communication with clients has become a necessity. Intelligent workflows bring all data and actions together to increase transparency and enable self-service.
  • Sales Offer Approval
  • Customer Request & Complaints
  • Supplier Payment Tracking

Business processes are complex.

We simplify and orchestrate, every step of the way

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Credit card mockups
Credit card mockups
Credit card mockups
Credit card mockups
Credit card mockups

1 - Establish clear business goals

Everything  stands with your vision and the goals that you have. The vision lays out a clear path for adoption and value maximization.

2 - Review today’s processes

An all-in-one customer service platform that helps you balance everything your customers need to be happy.

3 - Redefining experiences

Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

4 - Designing sustainable solutions

Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

5 - Leveraging intelligent components

Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

Our partners

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AriseHealth logoOE logo2020INC logo

A big reset in customer care is coming

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Over the years, companies have faced growing challenges in delivering excellent customer service while maintaining operational efficiency. Customer service teams often juggle multiple systems, emails, and documents, leading to inefficiencies and delays in case resolution. As customer expectations rise, organizations must continuously improve their processes to stay ahead.

We believe the key to success lies in constant optimization. Organizations need solutions that streamline workflows and improve the overall customer experience. We focus on continuously enhancing processes to reduce case resolution time and increase deflection rates, empowering your team to deliver faster and more effective solutions for your customers.
Founder - Viktor De Saeytyd
Viktor De Saeytyd - Founder Codux

The future of exceptional service


AI will revolutionize customer service, and unlock new possibilities to deliver exceptional value. It will empower teams to work smarter, automate repetitive tasks, and enable personalized, meaningful interactions at scale. Allowing service teams to not only meet rising customer expectations but exceed them—turning service into a profit center.

Our Approach

We combine deep technical expertise with strong customer service domain knowledge. We don’t just advise—we implement tailored solutions that optimize every aspect of your service operations. Our hands-on approach, backed by our Salesforce expertise, ensures seamless integration and real, lasting improvements.

Powerful Collaborations

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RIZIV

Complete Case Management Platform

Riziv opted to orchestrate all case mangement processes from one single platform. Leveraging low-code they can now deliver complete solutions at unprecedented speed.
10+ solutions
1 platform for all processes
Better collaboration
higher transparency
Baloise

Broker Request Processing

Baloise needed a solution that processes the complete workflow of anything from address changes to decease notices automatically.
MLOZ

Centralized Payment Solution

The solution brings effortless access to payment data, facilitates communication, and ensures timely processing and payments.

The people behind Codux

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We love processes, especially when they are executed efficiently and intelligently. We envision IT as a partner for business departments, actively challenging conventional work methods. We equip IT professionals with fresh insights, enabling them to simplify and automate processes continuously.

At Codux, we believe effective collaborations are established by strong collaborators. That’s why we push ourselves to continuously learn and improve the way we work, think and behave. With a commitment to deliver value, we specialize in building great solutions that cater to these processes and make them more effective and efficient than ever before.

As part of the RoboRana Group, we're part of a group of companies that are front-runners and empower companies to become an autonomous enterprise. No clue what that means? Find out more here. If you're looking for a dynamic and challenging work environment where you can grow your skills and make a real impact, we'd love to have you join our team at Codux!

Dashboard mockup
Simplifying collaborations with user-centric design creates a whole new way of thinking at our customers
Margo Anckaert
UX Specialist

Collaborations are at the essence of every company. Intelligent workflow solutions have become business critical.

Tjebbe van den Heuvel
Low-code engineer

Building workflow solutions that bring business value requires us to collaborate closely both with business and IT.

Melvin September
Low-code engineer

Read our thoughts

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Achieving Business Success with Intelligent Applications

How to make AI valuable
Arthur Helsmoortel
Revenue Operations
Read more

Bridging the gap between business and IT

Bridging the gap between business and IT
Thijs St Martin
Process analyst
Read more
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